Check Point™ Standard Support Program
Maximize your investment in Check Point™.
Minimize vulnerabilities and downtime.
ENTERPRISE STANDARD SUPPORT PROGRAM: This program provides comprehensive direct phone, web and email access to technical support specialists for problem resolution, bug reporting, documentation clarification and technical guidance, on regular business days for all products within an enterprise under one service agreement.
Technical Support Assistance Monday through Friday from 9:00 am to 5:00 pm your local time for North America.
Regular Enterprise product review and coverage synchronization with autorenewal.
Up to 5 designated contacts from your entire organization registered as contacts for Standard Support services.
A commitment that an IST engineer will contact you within one hour of original Support call.
Access via IST to SecureKnowledge, Check Point's online database of technical information that includes support documents, FAQs, installation information, and documentation for download and over 5,500 quality reviewed solutions.
Unlimited number of support incidents for contract term.
Minimum term is 12 months.
Standard Support pricing is specific to each customer and is based on the number of licenses and security devices covered by the program.
