Check Point™ Premium Support Program
Maximize your investment in Check Point™.
Minimize vulnerabilities and downtime.
ENTERPRISE PREMIUM SUPPORT PROGRAM: Designed to meet the needs of mission-critical enterprise-wide applications, this program provides comprehensive, round-the-clock direct support for Check Point products including phone, web and email access to technical support specialists for problem resolution, bug reporting, documentation clarification and technical guidance for all products within an enterprise under one service agreement.
Technical Support Assistance Seven days a week, 24 hours per day, 365 days per year.
Regular Enterprise product review and coverage synchronization with autorenewal.
Up to 10 designated contacts from your entire organization registered as contacts for Premium Support services.
A commitment that an IST engineer will contact you within 30 minutes of original Support call.
Access via IST to SecureKnowledge, Check Point's online database of technical information that includes support documents, FAQs, installation information, and documentation for download and over 5,500 quality reviewed solutions.
Unlimited number of support incidents for contract term.
Minimum term is 12 months.
Premium Support pricing is specific to each customer and is based on the number of licenses and security devices covered by the program.
Your IST Account Manager will consult with you regarding support options and provide a quotation which best meets your needs.
